顧客關係管理

穿上顧客的鞋子 : POS非常服務給您非常成功 by: (Language materials, printed)

網路消費者法則 by: (Language materials, printed)

情緒行銷 by: (Language materials, printed)

顧客管理雙贏法則 : 知識管理與顧客關係的建立 by: (Language materials, printed)

完全通路行銷 by: (Language materials, printed)

大構想 : 重新找尋企業未來的生命力 by: (Language materials, printed)

每個企業都要表演 : 贏得顧客與員工滿堂采的最佳策略 by: (Language materials, printed)

服務經濟大時代 : 強化全球競爭優勢的顧客服務管理 by: (Language materials, printed)

百萬業務員銷售秘訣 : 成交專家教你完全掌握六大類潛在客戶 by: (Language materials, printed)

客服信函 by: (Language materials, printed)

消費者王朝 : 與顧客共創價值 by: (Language materials, printed)

客滿的56種方法 by: (Language materials, printed)

擁抱你的顧客 : 為什麼擁抱顧客可以讓你賺錢? by: (Language materials, printed)

顧客調查的觀念與技術 by: (Language materials, printed)

就是要更好 : 比差異、不如讓顧客更滿意 by: (Language materials, printed)

銷售之神的12 1/2真理 by: (Language materials, printed)

顧客經驗管理 by: (Language materials, printed)

引爆市場力 by: (Language materials, printed)

一對一經理人 : 21世紀行銷的藍海策略 by: (Language materials, printed)

賣魚賣到全世界都知道 by: (Language materials, printed)

做得越好死得越快 by: (Language materials, printed)

非品牌 : 無行銷的行銷,非品牌的品牌,消費者決定一切的時代 by: (Language materials, printed)

抱怨是金 by: (Language materials, printed)

抓住你的客戶 by: (Language materials, printed)

商業裸體革命 by: (Language materials, printed)

網路體驗與上站忠誠度之關係 by: (Language materials, printed)

銷售之神的99.5個解答 by: (Language materials, printed)

融入顧客情境 by: (Language materials, printed)

商業禮儀一本通 by: (Language materials, printed)

銷售達人的39個獨門撇步 by: (Language materials, printed)

如何讓顧客離不開你 : 5大力量、28堂課讓你成為不可或缺的企業 by: (Language materials, printed)

五星級服務,一星級成本 by: (Language materials, printed)

跑客戶衝業績一定要會的事 : 54個要訣讓你成為超級業務員 by: (Language materials, printed)

你才是最棒的 = You are the best the asvantages of a top sales : 沒有只做一次的生意,切記顧客永遠擺第一 by: (Language materials, printed)

CRM與圖書館讀者服務 by: (Language materials, printed)

你就是品牌 = Branding yourself : 用服務打造你的品牌 by: (Language materials, printed)

活力客服 : 打造人性化的客服中心 by: (Language materials, printed)

服務多一點,顧客多一點 = More service, more customers : 讓顧客滿意的30種要領 by: (Language materials, printed)

贏在客服 : 打造使命必達的顧客文化 by: (Language materials, printed)

銷售從被拒絕開始 = Marking from beng refused by: (Language materials, printed)

體驗經濟時代 by: (Language materials, printed)

超完美服務員 : 人與機器共創下一波競爭優勢 by: (Language materials, printed)

只有服務是不夠的 : 讓顧客主動找上門的頂級體驗 by: (Language materials, printed)

從心行銷 : 從滿意到愛慕的服務祕訣 by: (Language materials, printed)

再貴也能賣到翻! : 提高客單價的黃金法則 by: (Language materials, printed)

服務聖經101 : 你一定要學的顧客服務技巧 by: (Language materials, printed)

告別冏業務,成為超級業務員 by: (Language materials, printed)

跟顧客搏感情 : 街坊小店學來的顧客關係管理 by: (Language materials, printed)

1分鐘結案高手 : 抓住人心,用對話術,顧客自然會買單 by: (Language materials, printed)

服務決定價格 by: (Language materials, printed)

這樣處理抱怨也不賴! = Winning in the service : 從抱怨中練就黑帶級的服務力 by: (Language materials, printed)

讓客感動的服務 by: (Language materials, printed)

0元促銷! : 小店逆轉勝的時代 by: (Language materials, printed)

搶到訂單的情報術 : 客戶不說的,你也知道─業務的終極王道 by: (Language materials, printed)

跟老狐狸學銷售 : 沒有賣不出去的產品, 只是你沒有用對方法和技巧! by: (Language materials, printed)

超級業務員的成交魔力 by: (Language materials, printed)

弘兼憲史客訴處理入門 by: (Language materials, printed)

你好!歡迎光臨 : 讓顧客不斷上門的經營之道 by: (Language materials, printed)

奧客, 歡迎光臨! : 讓奧客變常客的客戶投訴處理技巧 by: (Language materials, printed)

別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務 by: (Language materials, printed)

業務A咖就是你 : 規劃國際職涯的第一本書 by: (Language materials, printed)

擁抱初衷 : 忍不住說wow的感動服務方程式 by: (Language materials, printed)

新顧客滿意學 = New customer satisfaction : e世紀的成功之道 by: (Language materials, printed)

用一張A4問卷賺大錢 : 讓傳單.DM.網頁打動人心的神奇技巧! by: (Language materials, printed)

業務高手換你當 : 千萬收入的超級秘密 by: (Language materials, printed)

星巴克 = IT'S NOT ABOUT THE COFFEE : 比咖啡更重要的事 by: (Language materials, printed)

身價，自己創造 : 遠雄超級業務員創造超級身價 by: (Language materials, printed)

關係銷售新法 by: (Language materials, printed)

業績學 : 所有超級業務員都知道這些事 by: (Language materials, printed)

我把奧客變粉絲 by: (Language materials, printed)

跟著富業務這樣談生意 by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 新時代的決勝關鍵 by: (Language materials, printed)

贏與虧 : 硬幣的兩面 by: (Language materials, printed)

我如何在雲端創業 : Salesforces.com貝尼奧夫雲端創業書 by: (Language materials, printed)

跟著王牌店員這樣賣東西 = To catch customers to make money by: (Language materials, printed)

超感應銷售 : 5秒辨別顧客購買訊號，讓業績快速飆高的神奇祕訣 by: (Language materials, printed)

感動服務 : 用心服務創造雙贏的幸福 by: (Language materials, printed)

刺激消費, 我是主角 : 具備同理心的消費「心態」, 正是暢銷的保證! by: (Language materials, printed)

感動 : 創造情感品牌的關鍵法則 by: (Language materials, printed)

網住顧客忠誠度 by: (Language materials, printed)

業務人的5功秘笈 : 簡報+企劃+效率+說服+人脈 = 業務實戰能力 by: (Language materials, printed)

銷售應該這樣說 by: (Language materials, printed)

招福招財-2 : 轉個彎, 生意翻一翻88招 by: (Language materials, printed)

招福招財3, 不景氣正好賺88祕笈 by: (Language materials, printed)

一看就懂!客戶若不變成鬼,業務如何能成材 by: (Language materials, printed)

精實服務 : 將精實原則延伸到消費端, 全面消除浪費, 創造獲利 by: (Language materials, printed)

老闆,我把冰淇淋變現金囉! : 品質是業績的關鍵 by: (Language materials, printed)

有效的店員銷售技巧 by: (Language materials, printed)

成交的關鍵5秒鐘 : 決定成交與不成交,就在一開始的5秒鐘 by: (Language materials, printed)

優質服務 : 怨是最好的禮物 by: (Language materials, printed)

叫你們店長過來 by: (Language materials, printed)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

把顧客找回來 = Getting your lost customers back : 留住顧客、讓顧客滿意的服務聖經 by: (Language materials, printed)

創新服務力 : 想在顧客需要之前,做到顧客想要之上 by: (Language materials, printed)

體驗經濟時代(10週年修訂版) : 人們正在追尋更多意義,更多感受 by: (Language materials, printed)

讓九成顧客回流的33個關鍵秘訣 : 不要小看專家的基本功,做到位顧客自然變成老主顧 by: (Language materials, printed)

揭開感動服務的十二堂課 by: (Language materials, printed)

連黑道大哥都臣服的飯店女經理社交客服術 by: (Language materials, printed)

輕鬆成交,業務一定要會的提問技術 by: (Language materials, printed)

議價高手的祕密 : 8大銷售策略.10種價格談判術, 教你輕鬆拿到好訂單 by: (Language materials, printed)

行銷，從說故事開始 by: (Language materials, printed)

業務大王 : 什麼都能賣！ by: (Language materials, printed)

顧客關係管理 = Theory and practice of customer relationship management : 理論與實務 by: (Language materials, printed)

再貴也能賣到翻! : 提高客單價的黃金法則 by: (Language materials, printed)

款待 = Hospitality : 旅館17職人的極致服務之道 by: (Language materials, printed)

天堂級的感動服務魔法 : 一點巧思.創造感動 by: (Language materials, printed)

原來,使用者才是老大 : 滑世代行銷的7個獲利袐密 by: (Language materials, printed)

讓員工敢做決定 : 主管的能耐在於看出員工的才幹 by: (Language materials, printed)

東京迪士尼的4重創意構思法 : 大商機.快集客.高回流.強吸睛的獲利行銷術 by: (Language materials, printed)

「讚」起來,開始拉攏顧客變粉絲 by: (Language materials, printed)

客人教會我的100個心法 : 服務,這樣做就對了 by: (Language materials, printed)

做對小差異,就能讓你賣到爆! : 有東西要賣就一定要懂的體驗行銷術 by: (Language materials, printed)

說服要領與抱怨處理上輯 by: (Language materials, printed)

說服要領與抱怨處理中輯 by: (Language materials, printed)

說服要領與抱怨處理下輯 by: (Language materials, printed)

感動服務的19堂實踐課 = Touching service by: (Language materials, printed)

如何永遠贏得顧客 by: (Language materials, printed)

別害怕客戶提出問題 : 學喬.吉拉德化銷售危機為成交訂單 by: (Language materials, printed)

超越迪士尼 : 100分顧客滿意魔法 by: (Language materials, printed)

百萬業務員才知道的手寫筆記工作術 : 輕鬆管理人脈、提升業績、贏得客戶信賴,為自己加薪30％ by: (Language materials, printed)

餐飲業邪惡的賺錢祕密 : 活生生、血淋淋的25條餐飲業生存法則! by: (Language materials, printed)

打造顧客黏著度 : 20個善解人意的服務業待客之道 by: (Language materials, printed)

客戶抱怨手冊 by: (Language materials, printed)

別急著幫顧客換新的餐點 : 服務滿級分!五十個不可不知的關鍵對策 by: (Language materials, printed)

好服務.壞服務 : 蘇國垚的款待II 45則貼心分享筆記 by: (Language materials, printed)

價值主張年代 : 設計思考x顧客不可或缺的需求=成功商業模式的獲利核心 by: (Language materials, printed)

主導式銷售力；頂尖業務必備的主導式銷售力 by: (Language materials, printed)

服務業行銷與管理 by: (Language materials, printed)

王牌業務員的促銷勝經,21招教你賣到缺貨 : 超級銷售王這樣做,年薪破千萬! by: (Language materials, printed)

粉絲經濟學 = The fan economy : 參與感、體驗感、尊重感 by: (Language materials, printed)

別再拚命討好顧客 by: (Language materials, printed)

靠10％顧客賺翻天的曲線法則 : 別管懶得掏錢的路人,你需要的是願意灑錢的超級粉絲! by: (Language materials, printed)

廣結客緣 : Email行銷基本教練 / by: (Language materials, printed)

銷售之神的99.5個解答 / by: (Language materials, printed)

如何贏得顧客的心 : 服務、銷售心理學 / by: (Language materials, printed)

奧客也無可挑剔的服務絕學 : 這樣服務,客人離不開你 / by: (Language materials, printed)

服務主導邏輯 : 服務經濟時代的服務發想與應用 / by: (Language materials, printed)

每個人都是服務專家 : 前迪士尼副總裁的39條感動心法、60個真實故事 / by: (Language materials, printed)

普哈拉的創新法則 / by: (Language materials, printed)

磁性服務 : 讓顧客從一般的消費者,變成忠誠不二的愛用者 / by: (Language materials, printed)

內容電力公司 : 用好內容玩出大事業 / by: (Language materials, printed)

成交的秘密(影音有聲書) / by: (Language materials, printed)

收買忠誠 :網路行銷時代的顧客關係管理 / by: (Language materials, printed)

成交的秘密 = SECRET OF THE DEAL / by: (Language materials, printed)

挑戰顧客,就能成交 :讓顧客不只說Yes,還充滿感激的B2B銷售術 / by: (Language materials, printed)

絕對成交勝經 : 讓三個月新人擁有三年銷售功力 / by: (Language materials, printed)

引爆會員經濟! :打造成長駭客的關鍵核心,Netflix、Amazon和Adobe最重要的獲利祕密 / by: (Language materials, printed)

台味服務 :沈方正帶路 / by: (Language materials, printed)

蘇國垚的款待.II,好服務.壞服務:45則貼心分享筆記 / by: (Language materials, printed)

服務到家 / by: (Language materials, printed)

服裝應該這樣賣 :88個銷售絕招,上午學完下午就能用 / by: (Language materials, printed)

9成的顧客需求都是問出來的! :從噓寒問暖到業績第一, 成為頂尖業務員必備的「提問型銷售」 / by: (Language materials, printed)

貼心 :京都藝妓傳承300年的服務智慧 / by: (Language materials, printed)

讓顧客願意遠道而來的祕密 :三越伊勢丹340年深受信賴的款待之學 / by: (Language materials, printed)

銷售大師教你的33堂課 :贏得客戶的心 / by: (Language materials, printed)

業務王 :21招王牌業務養成術, 不怕壞景氣, 月薪破百萬 / by: (Language materials, printed)

再營銷 :用NLP突破性營銷系統構建全新盈利模式 / by: (Language materials, printed)

直播正夯, 不可忽視的粉絲力量 : 小眾顧客帶來龐大獲利 / by: (Language materials, printed)

再難纏的客人都不怕!蘇國垚教你90招對策,破解奧客的疑難雜症 / by: (Language materials, printed)

我們比我聰明 / by: (Language materials, printed)

顧客 / by: (Language materials, printed)

空中老爺暴走服務 :面對爆料文化,我們如何不再被「以客為尊」綁架? = Service capacity / by: (Language materials, printed)

服務行銷與管理 =Service marketing and management / by: (Language materials, printed)

服務行銷與管理 =Service marketing and management / by: (Language materials, printed)

餐飲業邪惡的賺錢祕密 :活生生.血淋淋的25條餐飲業生存法則! / by: (Language materials, printed)

顧客關係管理 :結合叡揚資訊Vital CRM國際專業認證 = Customer relationship management / by: (Language materials, printed)

奧客也無可挑剔的服務絕學 :這樣服務, 客人離不開你 / by: (Language materials, printed)

為什麼客戶會買單 :好的專業不用賣!讓顧客自己捧錢上門的7個秘密 / by: (Language materials, printed)

為什麼客戶會買單 : 好的專業不用賣!讓顧客自己捧錢上門的7個秘密 / by: (Language materials, printed)

價值主張年代 :設計思考X顧客不可或缺的需求=成功商業模式的獲利核心 / by: (Language materials, printed)

客訴我不怕! :掌握應對訣竅 解決問題最巧 / by: (Language materials, printed)

為什麼他賣的比我好? :金牌銷售教練, 教你如何業績翻倍賺! / by: (Language materials, printed)

為什麼客戶會買單 :好的專業不用賣!讓顧客自己捧錢上門的7個秘密 / by: (Language materials, printed)

完美服務的39堂課 / by: (Language materials, printed)

客訴管理 :讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

客訴商機 :客訴處理之神集結 100業種.5000案例, 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

業績千萬4連霸的制勝筆記 :頂尖房仲何勝緯的銷售價值學 / by: (Language materials, printed)

奧客心理學 : 對付顧客這種生物, 請灌他一碗行銷迷湯 / by: (Language materials, printed)

訂閱時代 : 5大集客獲利策略,直搗行銷核心的經營革命 / by: (Language materials, printed)

讓訂閱制更長久的超級會員經濟 :扭轉一次性銷售困境, 打造永久鎖住顧客的頂尖商業模式 / by: (Language materials, printed)

B2B業務關鍵客戶經營地圖 :一張A4紙, 五大關鍵思考, 客戶從此不亂殺價不砍單, 搶著跟你做生意 / by: (Language materials, printed)

雪球心法 / by: (Language materials, printed)

讓大眾小眾都買單的單一顧客分析法 / by: (Language materials, printed)

服務業行銷與管理 : 品質提升與價值創造 / by: (Language materials, printed)

45則貼心分享筆記 / by: (Language materials, printed)

行家都該知道的高獲利行銷術 : 15種方法, 幫產品有感加值, 再貴也能賣到翻! / by: (Language materials, printed)

贏在服務業市場 : 以人力.技術.策略決勝 / by: (Language materials, printed)

銷售洗腦 :「謝了!我只是想看看」當顧客這麼說, 你要怎麼辦?輕鬆帶著顧客順利成交的業務魔法 / by: (Language materials, printed)

解構顧客價值鏈 :拆解消費者決策流程發現商機切入點, 用需求驅動設計新商業模式 / by: (Language materials, printed)

實體店求生手策 : 電商無法突破的瓶頸! / by: (Language materials, printed)

銷售洗腦 :「謝了!我只是看看」當顧客這麼說, 你要怎麼辦?輕鬆帶著顧客順利成交的業務魔法 / by: (Language materials, printed)

奧客退散! : 絕不說「我們會負責」、不輕易理賠......勇敢拒絕不當要求, 這樣處理客訴, 生意才會做更大 / by: (Language materials, printed)

實體店求生手冊 :電商無法突破的瓶頸, 取代不了的體驗行銷, 將如何發生作用?線上做不到服務是什麼?將如何把客人拉回線下? / by: (Language materials, printed)

跳脫建構陷阱 :產品管理如何有效創造價值 / by: (Language materials, printed)

讓大眾小眾都買單的單一顧客分析法 :P&G、樂敦、歐舒丹......打造回購熱銷商品的市場行銷學 / by: (Language materials, printed)

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客訴管理 :讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

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天賦優勢心理學.打造銷售天賦, 助你「碼」上成交 /銷售應用篇 : by: (Language materials, printed)

一人業務的最強集客術 : 一人公司、一人業務, 或老闆沒給預算的一人行銷必讀寶典, 四步驟讓「潛在顧客」想買時第一個找你。 / by: (Language materials, printed)

剛剛好的款待 : 米其林服務心法x數位場景行銷x沉浸式體驗, 在線上線下持續創造價值的服務一點訣 / by: (Language materials, printed)

剛剛好的款待 :米其林服務心法X數位場景行銷X沉浸式體驗, 在線上線下持續創造價值的服務一點訣 / by: (Language materials, printed)

剛剛好的款待 :米其林服務心法X數位場景行銷X沉浸式體驗, 在線上線下持續創造價值的服務一點訣 / by: (Language materials, printed)

流量密碼 :流量致富時代:引爆巨大流量的20個贏利思維,在任何平台都有效! / by: (Language materials, printed)

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