顧客服務

別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務 by: (Language materials, printed)

擁抱初衷 : 忍不住說wow的感動服務方程式 by: (Language materials, printed)

內容行銷塞爆你的購物車 : 數位時代吸金法則 by: (Language materials, printed)

QBQ!就是要傑出! : 47個讓組織脫穎而出的方法 by: (Language materials, printed)

究極之宿 : 加賀屋的百年感動 by: (Language materials, printed)

顧客只有24小時 : 善用顧客的時間與注意力,才有競爭優勢 by: (Language materials, printed)

關係銷售新法 by: (Language materials, printed)

日本溫泉BEST 96 : 泡溫泉一定要選旅館 by: (Language materials, printed)

我把奧客變粉絲 by: (Language materials, printed)

網住顧客忠誠度 by: (Language materials, printed)

服務標準差管理 : 服務作業品質最小變異管理 by: (Language materials, printed)

能被小用 才是大才 : 27個不可不知的服務關鍵 by: (Language materials, printed)

成交的關鍵5秒鐘 : 決定成交與不成交,就在一開始的5秒鐘 by: (Language materials, printed)

叫你們店長過來 by: (Language materials, printed)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

把顧客找回來 = Getting your lost customers back : 留住顧客、讓顧客滿意的服務聖經 by: (Language materials, printed)

創新服務力 : 想在顧客需要之前,做到顧客想要之上 by: (Language materials, printed)

新.注意力經濟 : 在對的時間,找到產品最強的定位! by: (Language materials, printed)

揭開感動服務的十二堂課 by: (Language materials, printed)

最極致的服務最賺錢 : 麗池卡登、寶格麗、迪士尼都知道，服務要有人情味，讓顧客有回家的感覺 by: (Language materials, printed)

服務達人術 = Remarkable service by: (Language materials, printed)

Bank 3.0 : 銀行轉型未來式 by: (Language materials, printed)

感動服務的19堂實踐課 = Touching service by: (Language materials, printed)

如何永遠贏得顧客 by: (Language materials, printed)

網際網路思維企業 : 網路時代下的企業生存之道 by: (Language materials, printed)

超越迪士尼 : 100分顧客滿意魔法 by: (Language materials, printed)

恐怖ㄋㄟ!這樣就能開發客戶! by: (Language materials, printed)

打造顧客黏著度 : 20個善解人意的服務業待客之道 by: (Language materials, printed)

做一門感質好生意 by: (Language materials, printed)

加賀屋,與形形色色人生相遇的旅宿 : 揭開一流款待背後的真實故事 看見超越工作手則的服務價值 by: (Language materials, printed)

黃金15秒的感動溝通 : 22個心美、嘴甜、不矯情的職場態度 by: (Language materials, printed)

勇敢立大志,彎腰做小事 : 28個實踐熱情服務的心法 by: (Language materials, printed)

百億打造的十堂服務課 : 麗思．卡爾頓飯店讓客人「感動」的不傳之祕 by: (Language materials, printed)

別再拚命討好顧客 by: (Language materials, printed)

奧客也無可挑剔的服務絕學 : 這樣服務,客人離不開你 / by: (Language materials, printed)

服務主導邏輯 : 服務經濟時代的服務發想與應用 / by: (Language materials, printed)

每個人都是服務專家 : 前迪士尼副總裁的39條感動心法、60個真實故事 / by: (Language materials, printed)

零距離的溫暖 : 比家人更貼心的遠傳待客學 / by: (Language materials, printed)

引爆會員經濟! :打造成長駭客的關鍵核心,Netflix、Amazon和Adobe最重要的獲利祕密 / by: (Language materials, printed)

台味服務 :沈方正帶路 / by: (Language materials, printed)

貼心 :京都藝妓傳承300年的服務智慧 / by: (Language materials, printed)

我們比我聰明 / by: (Language materials, printed)

成交的勇氣與技術 / by: (Language materials, printed)

訂閱經濟 / by: (Language materials, printed)

訂閱經濟 : 如何用最強商業模式, 開啟全新服務商機 / by: (Language materials, printed)

奧客也無可挑剔的服務絕學 :這樣服務, 客人離不開你 / by: (Language materials, printed)

訂閱經濟 :如何用最強商業模式, 開啟全新服務商機 / by: (Language materials, printed)

客訴我不怕! :掌握應對訣竅 解決問題最巧 / by: (Language materials, printed)

Bank 4.0金融常在, 銀行不再? / by: (Language materials, printed)

完美服務的39堂課 / by: (Language materials, printed)

客訴管理 :讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

客訴商機 :客訴處理之神集結 100業種.5000案例, 從危機管理→顧客滿意→提升企業價值的23個方法 / by: (Language materials, printed)

奧客心理學 : 對付顧客這種生物, 請灌他一碗行銷迷湯 / by: (Language materials, printed)

別讓樂齡變成(樂零)!如何照顧失智者的荷包, 金融人員的必修照護課 / by: (Language materials, printed)

訂閱時代 : 5大集客獲利策略,直搗行銷核心的經營革命 / by: (Language materials, printed)

訂閱經濟 :如何用最強商業模式, 開啟全新服務商機 / by: (Language materials, printed)

別讓樂齡變成「樂零」! : 如何照顧失智者的荷包, 金融人員的必修照護課 / by: (Language materials, printed)

別讓樂齡變成「樂零」! 如何照顧失智者的荷包, 金融人員的必修照護課 / by: (Language materials, printed)

奧客退散! : 絕不說「我們會負責」、不輕易理賠......勇敢拒絕不當要求, 這樣處理客訴, 生意才會做更大 / by: (Language materials, printed)

智慧服務首部曲 :從探索餐旅體驗開始 = First steps into smart service : from the perspective of hospitality experience / by: (Language materials, printed)

訂閱經濟 :如何用最強商業模式, 開啟全新服務商機 / by: (Language materials, printed)

為您服務 :米其林三星餐廳的待客之道 / by: (Language materials, printed)

奧客心理學 :對付顧客這種生物, 請灌他一碗行銷迷湯 / by: (Language materials, printed)

這就是服務設計 / by: (Language materials, printed)

客訴管理 :讓你氣到內傷的客訴, 這樣做都能迎刃而解! / by: (Language materials, printed)

訂閱經濟 :如何用最強商業模式,開啟全新服務商機 = Subscribed : why the subscription model will be your company's future-and what to do about it / by: (Language materials, printed)

超乎常理的款待 : 世界第一名餐廳的服務精神 / by: (Language materials, printed)

超乎常理的款待 : 世界第一名餐廳的服務精神 / by: (Language materials, printed)